Find answers to common questions about HerPause.
HerPause is a luxury wellness box designed to support women during their monthly cycle. Each box is thoughtfully curated with comfort essentials, soothing teas, indulgent treats, and gentle pause touches delivered to you as a reminder that your body deserves care.
We honour your rhythm.We simply help you pause within it.
HerPause is designed around menstrual cycles, but many women use it whenever they need rest, comfort, or emotional grounding. It is a sanctuary in a box for whichever days ask the most of you.
HerPause is for:Women who want consistent monthly carePartners who want to show up meaningfullyMothers guiding daughters into womanhoodEmployers investing in whole-woman wellness
You may choose:One-Time PurchaseMonthly SubscriptionQuarterly SubscriptionAnnual Subscription
Subscriptions offer savings and exclusive benefits, and may be adjusted at any time.
Yes. You may pause, skip, or cancel your subscription at any time through your account portal.
Luxury should always feel effortless.
Subscriptions renew automatically based on your chosen schedule. You will receive a reminder email before your renewal date. Boxes typically ship within 3–5 business days after billing.
Yes. You may adjust your delivery timing inside your account to better align with your cycle.
We offer light personalisation options such as:Tea preferencesCandle scent (where applicable)Allergy considerations
Each month may also include seasonal variations to keep your experience fresh and thoughtful.
We prioritise high-quality, body-safe materials and organic cotton where possible. Full ingredient transparency is provided on product packaging.
Each box is discreetly packaged for privacy while maintaining its luxury presentation inside. There is no explicit menstrual branding on the outer packaging.
South Africa nationwide
Orders typically arrive within 2–5 business days after shipping confirmation. You will receive tracking details once your box is on its way.
Yes. HerPause makes a meaningful gift. You may:Purchase a one-time gift boxSelect a quarterly or annual subscriptionInclude a personalised message
Because care is a beautiful way to say, “I see you.”
Due to the personal nature of wellness products, we do not accept returns on opened boxes. If your order arrives damaged or incorrect, please contact us within 48 hours and we will make it right.
You may reach us at:Email: hello@herpause.co.zaResponse time: Within 24–48 hours
We are here to support you.
Send us a message.We believe every question deserves a gentle answer.
