Effective Date: February 2026

HerPause respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or purchase from us.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

When you interact with HerPause, we may collect the following types of information:

• Personal Information
• Information you provide directly when you:
• Place an order
• Create an account
• Subscribe to our services
• Contact customer support
• This may include:
• Name
• Email address
• Phone number
• Billing and shipping address
• Payment details (processed securely through payment providers)
• Subscription Preferences
• If you subscribe to HerPause, we may collect information such as:
• Product preferences
• Cycle delivery timing
• Personalisation selections (such as tea or scent preferences)
• This allows us to tailor your experience.
• Automatically Collected Information
• When you visit our website, we may automatically collect certain data including:
• IP address
• Browser type
• Device information
• Pages viewed
• Time spent on the website

This information helps us improve our website performance and user experience.

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Manage subscriptions and billing
• Provide customer support
• Send order confirmations and delivery updates
• Improve our products and website experience
• Send promotional communications (only if you have opted in)

We aim to use your information responsibly and only where necessary to provide our services.

3. Email Communications

If you subscribe to HerPause or join our mailing list, you may receive:

• Order updates
• Subscription reminders
• Product announcements
• Wellness content related to HerPause

You may unsubscribe from marketing emails at any time using the link included in our emails.

4. Payment Information

HerPause does not store full payment card information.

All payment transactions are securely processed through trusted third-party payment providers who comply with industry security standards.

5. Sharing Your Information

We do not sell or rent your personal information.

Your information may only be shared with trusted partners who help us operate our business, such as:

• Payment processors
• Shipping and delivery partners
• Website hosting providers
• Customer service tools
• Email communication platforms

These providers are required to keep your information secure and confidential.

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure.

While we take every precaution, no internet transmission or electronic storage method is completely secure.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

• Improve website functionality
• Understand visitor behaviour
• Provide a smoother browsing experience

You may disable cookies through your browser settings if you prefer.

8. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Request corrections to inaccurate information
• Request deletion of your personal data
• Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below.

9. Data Retention

We retain personal information only for as long as necessary to:

• Fulfil orders
• Maintain subscription services
• Comply with legal and financial obligations

Once information is no longer required, it is securely deleted or anonymised.

10. Children’s Privacy

HerPause products and services are intended for adults.
We do not knowingly collect personal information from individuals under the age of 18 without parental consent.

11. Changes to This Privacy Policy

HerPause may update this Privacy Policy from time to time to reflect changes in our services or legal requirements.

Any updates will be published on this page with a revised effective date.

12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Email: hello@herpause.co.za
Customer Support: support@herpause.co.za

At HerPause, your trust matters.
We are committed to handling your information with the same care and respect we place into every box we create.